Cigna customers now have access to Ginger.

Easy access to mental healthcare and support - no matter where you are, when you need it, or what you’re going through. Download the Ginger app today to get started.

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Text "Cigna" to 415-612-6284 and we'll send you a link to download the app.

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Members

How to sign up for Ginger

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How One Veteran Cares for His Mental Health

In honor of Veterans Day, William chatted with us about how handcycling, marathons, and being a part of the Achilles Freedom Team has been instrumental in his changing his physical and mental health.

Watch William’s Story→
Williams story

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What is Ginger?

On-demand access to a mental
healthcare team, tailored to your needs.

Behavioral health coaches are available to chat via text anytime you need immediate support. Licensed therapists and psychiatrists offer therapy via video with flexible hours, including weekends and evenings—all from the privacy of your smartphone.

How Ginger works:

Behavioral Health Coach chat

Behavioral Health Coaching

Ginger behavioral health coaches offer day-to-day support for life’s challenges. Want help managing your anxiety or getting better sleep? There’s no need to wait for an appointment. Get immediate, real-time support via text with a trained behavioral health coach day or night, 365 days a year.

Want help managing stress and anxiety, or building self-confidence to take that next big step? A Ginger behavioral health coach can help with any challenge you may be facing.

Ginger coaches explain how they can help:

Therapy & Psychiatry

Your coach may recommend adding a therapist or psychiatrist to your care team.

Ginger’s licensed therapists and psychiatrists are included in the Cigna behavioral health network and can be added to your care team for sessions via video.

If needed, medication can be prescribed by our psychiatrists, to help manage more severe mental health symptoms.

Costs for therapy and psychiatry are separate from coaching fees, and are determined by your benefit plan.

Therapy & Psychiatry

Self-Care Library

Ginger’s self-care library includes 200+ skill-building activities for you to discover and engage with — on your terms, right from the app. Learning activities teach a wide range of life skills, such as mindfulness, stress management, coping with loss, and more.

EXPLORE THE LIBRARY →

Frequently Asked Questions

Is there a cost for behavioral health coaching?

There may be a cost for behavioral health coaching. This is determined by your insurance. Check with your Cigna for more information.

How do I sign up?

After downloading the Ginger app, you will need to enter your health plan information to verify your eligibility.

On the "Let's begin" screen, click on the button that says “Enter health insurance info”. You will then need to enter your:

  • First Name
  • Last Name
  • DOB
  • Member ID

Your Member ID is always located on the front of your health insurance card, and is sometimes referred to as the Policy Number. It is not the Group Number. When entering your Member ID be sure to include the last 2 digits of your member ID# (usually is 01, 02, 03).

Still having trouble? Please reach out to Member Support through the app, or email help@ginger.com.

What is Ginger?

Ginger is a mobile app that offers confidential mental healthcare through behavioral health coaching via text-based chats, self-guided learning activities and content, and video-based therapy and psychiatry. Support is available anytime anywhere, for a variety of mental health challenges you may be struggling with—all from the privacy of your smartphone.

What kinds of things can a Ginger behavioral health coach help me with?

With a behavioral health coach, all Cigna members age 18 and older can get personalized support to help overcome life challenges and reach goals in their moment of need. Coaches can help with any issue you’re struggling with such as stress, anxiety, depression, issues with work, relationships, sleep, and more.

SEE ALL FAQs

We’re ready
when you are.

Download Ginger now to get started with confidential, on-demand mental health support.

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