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Effective Date: September 1, 2022
This Privacy Statement describes the practices and policies of Ginger.io Inc., Ginger.io Medical P.C. and affiliated Ginger.io medical providers (together "Ginger”) regarding the collection, use, storage, and disclosure of personally identifiable information (“Personal Information”) we collect from our website (www.ginger.io) (the “Website”), mobile application and web-based application (the “App”), and related services (collectively, the "Services” or "Service")
You may have been invited to use, download or install the Service by your Employer, institution, health plan or healthcare provider. To receive Services you must download and install the Ginger App.
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF USE AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS PRIVACY STATEMENT.
We may collect the following types of Personal Information in connection with our delivery of Services to you:
We may also collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our Services.
We will use and store Personal Information to provide and optimize the Service and App.
In particular we use:
To allow for additional research, product development, and insights over time, Ginger may anonymize or de-identify your Personal Information and health information in a manner that meets the Health Insurance Portability and Accountability Act of 1996 (HIPAA) de-identification standard, such that such data is no longer reasonably identifiable.
We create statistical, aggregated data relating to our users and the Service for analytical purposes. Aggregated data includes data derived from Personal Information and obtained by Ginger from other sources in aggregated, anonymous form. Aggregate Information cannot reasonably be used to identify any individual. We use Aggregate Information to understand our customer base, market our Services, and improve and enhance our site and services.
We may use your personal information to contact you regarding an inquiry or to provide you with more information about Ginger, Ginger Services or other related information we believe you may be interested in. We will send you email alerts or notification messages unless you unsubscribe.
If you wish to opt out of these emails, you may do so by following the "unsubscribe" instructions in the email; provided however, Ginger may maintain the right to send you important emails about your account or the Services.
Email and text messaging allows healthcare providers to exchange information efficiently for the benefit of users/patients. We recognize that email and text messaging may not be a completely secure means of communication. Your use of the Service means that you agree and consent to the use of email and/or text messaging as an acceptable form of communication.
We may also use the Personal Information you provide us to respond to your comments and questions.
We value your feedback on, and appreciate any testimonials about, our Services. If you send us any such feedback or testimonials, they shall be deemed, and shall remain, the property of Ginger and shall be subject to any obligation of confidence on our part. Prior written approval of any usage of your identity or contact information shall be obtained, if Ginger wishes to reference you in connection with that feedback or testimonial.
Under certain circumstances, Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. As such, notwithstanding the above, we may in any event use Personal Information to the extent required or permitted by applicable law to resolve disputes, to enforce our agreements (including the Terms of Service) with you, or as reasonably necessary to protect our legal rights, to protect you against self-harm, or to protect third parties.
We will not sell or rent your personal information to any other company or organization. We may disclose your Personal Information as follows:
We may otherwise disclose your Personal Information only when we have your prior consent to share the information.
You have the right to review, amend, or correct your Account Data or other Personal Information held in our database.
Subject to certain exceptions, you have the following rights:
To exercise these rights please contact us by sending an email to privacy@ginger.io with a clear description of your request. We will respond to try to comply with your request as soon as reasonably practicable and always under the timeframes set forth by applicable laws.
We store your Account Data and Personal Information for as long as we need it to provide you our services, to serve the purpose(s) for which your personal information was processed, or as necessary to comply with our contractual and legal obligations, resolve disputes, or enforce our agreements to the extent permitted by law.
If you would like your Account Data or other Personal Information permanently removed from our database, please contact us at privacy@ginger.io. We will then terminate your account, you will no longer be able to use our services, and you will no longer receive emails from Ginger. Subject to applicable law and necessary record retention requirements, your identifying Personal Information shall be deleted from our records. Please note that we may need to retain certain information to meet legal or contractual requirements, for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or authorized by law.
We have implemented technical and organizational security measures to protect the security and integrity of your Personal Information in accordance with this Privacy Statement and applicable law. Such measures include restricting access to Personal Data on a “need-to-know” basis and an Information Security Management System (ISMS) aligned with ISO 27001 and 27002, We secure information using industry standard administrative, physical, and technical safeguards including encryption of information that is stored and transmitted
While we endeavor to always protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, it is important for you to know that, despite using these current industry-recommended practices, we cannot guarantee against breaches in security..
You have an important role in protecting Personal Information. You are responsible for maintaining the security of your login ID, password, and mobile device. If you believe that your login ID, password, or mobile device may have been compromised, you should immediately change your password and contact our support services. We are not responsible if someone else accesses your account through registration information they have obtained from you or through a violation by you of the Terms of Service.
The Ginger Services may contain links to other websites. Ginger is not responsible for the privacy practices or the content of those websites. Users should be aware of this when they leave our Service and are encouraged to review the privacy statements of each third party website. This Privacy Policy applies solely to information collected by Ginger.
We may use cookies, both session and persistent cookies, or web beacons on certain webpages and/or html email correspondence to anonymously track visitors, save website preferences or allow us to recognize visits from the same computer and browser. You have the option to disable cookies in your browser and still use our services, although it may limit your access to the services.
Ginger does not knowingly collect or maintain personally identifiable information from persons under 13 years of age. Individuals under the age of 18 must receive consent from their parent or guardian in order to access Ginger Services.
We may modify or amend this Privacy Statement from time to time. If we make any material changes in the way in which Personal Information is collected, used or transferred, this Privacy Statement will be revised to reflect such changes. We will post the updated Privacy Statement and ask for your consent if legally required. The effective date appears at the top of this Privacy Statement.
To submit a question or concern, please contact us at privacy@ginger.io or write to us at the following address: Ginger.io, Inc. attn: Privacy 2415 Michigan Avenue, Santa Monica, CA 90404.
Ginger and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to access or use the Service, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws.
