Effective Date: March 16, 2020.
This Privacy Statement describes the practices and policies of Ginger.io Inc, ("Ginger”) regarding the collection, use, storage, and disclosure of personally identifiable information (“Personal Information”) we collect from our website (www.ginger.io) (the “Website”), mobile application (the “App”), and related services (collectively, the “Services” or “Service”)
You may have been invited to use, download or install the Service by your Employer or your health benefits provider (an "Enterprise Customer"), or a third party healthcare provider, such as Ginger.io of California Medical P.C. ("G.io Medical"), whose services are provided through the Ginger mobile application, or you may have subscribed or downloaded and installed the Service for your personal use.
We may collect the following types of Personal Information in connection with our delivery of Services to you:
We may also collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our Services.
We will use and store Personal Information for the purpose of delivering the Service to you and, where applicable, to Enterprise Customers and healthcare providers, and to analyze and enhance the operation of the Service.
We also use and store Personal Information and, where applicable, information obtained from Enterprise Customers and healthcare providers, for proprietary analysis and development of personalized behavioral profiles for you and/or, where applicable, the healthcare provider or Enterprise Customers.
In particular we use:
To allow for additional research, product development, and insights over time, Ginger may anonymize or de-identify your Personal Information and health information in a manner that meets the Health Insurance Portability and Accountability Act of 1996 (HIPAA) de-identification standard, such that such data is no longer reasonably identifiable.
We create statistical, aggregated data relating to our users and the Service for analytical purposes. Aggregated data includes data derived from Personal Information and obtained by Ginger from other sources in aggregated, anonymous form. Aggregate Information cannot reasonably be used to identify any individual. We use Aggregate Information to understand our customer base, market our Services, and improve and enhance our site and services.
We may use your personal information to contact you regarding an inquiry or to provide you with more information about Ginger or other marketing information we believe you may be interested in. We will send you email alerts or notification messages unless you unsubscribe. If you wish to opt out of these emails, you may do so by following the "unsubscribe" instructions in the email; provided however, Ginger may maintain the right to send you important emails about your account or the Services.
Email and text messaging allows healthcare providers to exchange information efficiently for the benefit of users/patients. We recognize that email and text messaging may not be a completely secure means of communication. Your use of the Service means that you agree and consent to the use of email and/or text messaging as an acceptable form of communication.
We value your feedback on, and appreciate any testimonials about, our Services. If you send us any such feedback or testimonials, they shall be deemed, and shall remain, the property of Ginger and shall be subject to any obligation of confidence on our part. However, Ginger.shall obtain prior written approval of any usage of your identity or contact information, if Ginger .wishes to reference you in connection with that feedback or testimonial.
We will not sell or rent your personal information to any other company or organization We will not disclose your Personal Information to any third party except as follows:
We may otherwise disclose your Personal Information only when we have your prior consent to share the information.
You have the right to review, amend, or correct your Account Data or other Personal Information held in our database.
Subject to certain exceptions, you have the following rights:
To exercise these rights please contact us by sending an email to firstname.lastname@example.org with a clear description of your request. We will respond to try to comply with your request as soon as reasonably practicable and always under the timeframes set forth by applicable laws.
We store your Account Data and Personal Information for as long as we need it to provide you our services, to serve the purpose(s) for which your personal information was processed, or as necessary to comply with our contractual and legal obligations, resolve disputes, or enforce our agreements to the extent permitted by law.
If you would like your Account Data or other Personal Information permanently removed from our database, please contact us at email@example.com. We will then terminate your account, you will no longer be able to use our services, and you will no longer receive emails from Ginger. Subject to applicable law and necessary record retention requirements, your identifying Personal Information shall be deleted from our records. Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or authorized by law.
We have implemented technical and organizational security measures to protect the security and integrity of your Personal Information in accordance with this Privacy Statement and applicable law. Such measures include restricting access to Personal Data on a “need-to-know” basis and an Information Security Management System (ISMS) aligned with ISO 27001 and 27002, We secure information using industry standard administrative, physical, and technical safeguards including encryption of information that is stored and transmitted While we endeavour to always protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, it is important for you to know that, despite using these current industry-recommended practices, we cannot guarantee against breaches in security.
You have an important role in protecting Personal Information. You are responsible for maintaining the security of your login ID, password, and mobile device. If you believe that your login ID, password, or mobile device may have been compromised, you should immediately change your password and contact our support services. We are not responsible if someone else accesses your account through registration information they have obtained from you or through a violation by you of the Terms of Service.
Ginger does not knowingly collect or maintain personally identifiable information from persons under 18 years of age, and no part of the Service is directed at persons under 18.
We may modify or amend this Privacy Statement from time to time. If we make any material changes in the way in which Personal Information is collected, used or transferred, this Privacy Statement will be revised to reflect such changes. We will post the updated Privacy Statement and ask for your consent if legally required. The effective date appears at the top of this Privacy Statement.
To submit a question or concern, please contact us at firstname.lastname@example.org or write to us at the following address: Ginger.io, Inc. attn: Privacy 116 New Montgomery St 5th floor, San Francisco, CA 94105.