How It Works
The Ginger Experience
A look at our on-demand, personalized care experience
Our Approach to Care
A look at our collaborative, virtual approach to care
How It Works
The Ginger Experience
A look at our on-demand, personalized care experience
Our Approach to Care
A look at our collaborative, virtual approach to care
Effective Date: March 16, 2020.
Ginger.io Coaching Services LLC (“Ginger” or “we”) has prepared this Privacy Statement to inform recipients of our coaching services (“user” or “you”) about how we collect, use and disclose their personally identifiable information (“Personal Information”). To receive coaching services from us, you must download the Ginger mobile application (the “App”).
BY REGISTERING FOR AND RECEIVING OUR COACHING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY STATEMENT, AGREE TO BE BOUND BY OUR TERMS OF SERVICE, AND CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS PRIVACY STATEMENT.
We may collect the following types of Personal Information in connection with our delivery of coaching services to you:
We may also collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our services.
We also use the Personal Information you provide us to respond to your comments and questions and personalize our services for you.
We may use your Personal Information to provide you with product information and marketing communications. We will only do so with your consent and as permitted by law.
We create statistical, aggregate data (“Aggregate Information”) about our user base for analytical purposes. Aggregate Information includes data derived from Personal Information and obtained by us from other sources in aggregated, anonymous form. Aggregate Information cannot reasonably be used to identify any individual.
Under certain circumstances, Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. As such, notwithstanding the above, we may in any event use Personal Information to the extent required or permitted by applicable law to resolve disputes, to enforce our agreements (including the Terms of Service) with you, or as reasonably necessary to protect our legal rights, to protect you against self-harm, or to protect third parties.
We will not disclose your Personal Information to any third party except as follows:
We have implemented technical and organizational security measures to protect the security and integrity of your Personal Information in accordance with this Privacy Statement and applicable law. Such measures include restricting access to Personal Data on a “need-to-know” basis and an Information Security Management System (ISMS) aligned with ISO 27001 and 27002, We secure information using industry standard administrative, physical, and technical safeguards including encryption of information that is stored and transmitted. While we endeavour to always protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, it is important for you to know that, despite using these current industry-recommended practices, we cannot guarantee against breaches in security.
You have an important role in protecting Personal Information. You are responsible for maintaining the security of your login ID, password, and mobile device. If you believe that your login ID, password, or mobile device may have been compromised, you should immediately change your password and contact our support services. We are not responsible if someone else accesses your account through information they have obtained from you or through a violation by you of the Terms of Service.
The App may contain links to other websites. Ginger is not responsible for the privacy practices or the content of those websites. Users should be aware of this when they leave our Service and are encouraged to review the privacy statements of each third party website. This Privacy Policy applies solely to information collected by Ginger.
Ginger does not knowingly collect or maintain personally identifiable information from persons under 18 years of age, and no part of the Service is directed at persons under 18.
You have the right to review, amend, or correct your Account Data or other Personal Information held in our database.
Subject to certain exceptions, you have the following rights:
To exercise these rights please contact us by sending an email to privacy@ginger.io with a clear description of your request. We will respond to try to comply with your request as soon as reasonably practicable and always under the timeframes set forth by applicable laws. You may have additional statutory rights under applicable regional law. If you are in the European Economic Area (EEA) you also have the right to request that we transmit your data to another data controller and you have the right to withdraw your consent at any time. You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.
We store your Account Data and Personal Information for as long as we need it to provide you our services, to serve the purpose(s) for which your personal information was processed, or as necessary to comply with our contractual and legal obligations, resolve disputes, or enforce our agreements to the extent permitted by law. If you would like your Account Data or other Personal Information permanently removed from our database, please contact us at privacy@ginger.io. We will then terminate your account, you will no longer be able to use our services, and you will no longer receive emails from Ginger. Subject to applicable law and necessary record retention requirements, your identifying Personal Information shall be deleted from our records. Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or authorized by law.
Your information, including your Personal Information, is processed at our offices and data centers in the United States of America. In connection with your access and use of our services, your Personal Information will be transferred to and processed in the United States, which may have different privacy protections compared to your jurisdiction, If you are located in the European Economic Area (“EEA”), please note that we implement standard contractual clauses approved by the European Commission and take all necessary measures to ensure that transfers of your Personal Information out of the EEA are adequately protected as required by applicable data protection law.
We may modify or amend this Privacy Statement from time to time. If we make any material changes in the way in which Personal Information is collected, used or transferred, this Privacy Statement will be revised to reflect such changes. We will post the updated Privacy Statement and ask for your consent if legally required. The effective date appears at the top of this Privacy Statement.
You may contact us if you have any questions about this Privacy Statement. Please contact us at privacy@ginger.io or write to us at the following address: Ginger.io Coaching Services LLC, 116 New Montgomery St 5th floor, San Francisco, CA 94105 California USA.