EFFECTIVE DATE: February 27, 2017
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Ginger.io of California Medical P.C. ("Ginger.io Medical") and the members of its workforce are committed to protecting the privacy and confidentiality of your personal information and mental health information.
Ginger.io Medical is required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to keep your personal health information ("Protected Health Information") confidential. This Notice describes the ways in which we may use and disclose health information about you and describes your rights and our obligations regarding the use and disclosure of that information.
Your Protected Health Information may be used and disclosed for treatment, payment, healthcare operations and other purposes permitted or required by law. Ginger.io Medical may use and disclose your Protected Health Information for the following purposes:
We may use or disclose your protected health information to provide coaching, telehealth, and therapy services as part our Ginger.io Medical product and service offerings. We may disclose information to doctors, therapists, or other healthcare providers who are involved in taking care of you and your health.
We may use and disclose health information about you so that the health services you receive may be billed to and payment may be collected from you, an insurance company, or a third party.
We may use and disclose health information about you for activities necessary to support, operate, and improve Ginger.io Medical products and services. For example, we may use your Protected Health Information to monitor and/or improve the quality of our telehealth services, respond to patient inquiries, and review the competence and qualifications of our therapists and coaches. We may de-identify your Protected Health Information to remove personal information that identifies you (for example your name and address) in order to develop new products and/or services, or to work with others who can develop such products and/or services, which we can use to better serve you.
We may disclose your Protected Health Information to other companies or individuals, known as "Business Associates," who provide services to us. Business Associates are required to protect the privacy and security of your Protected Health Information and notify us of any improper disclosure of information.
We may disclose health information about you to your family members or friends if we obtain your verbal or written agreement or if we can infer from the circumstances, based on our professional judgment that you would not object.
We may disclose Protected Health Information about you to an authorized personal representative, such as a lawyer, administrator, executor, or other authorized person responsible for you or your estate.
We may disclose Protected Health Information to prevent or reduce the risk of a serious and imminent threat to your health or to a third party or the general public.
We may use and disclose your Protected Health Information to contact you about other Ginger.io Medical products and services which we believe may be of interest to you.
We may disclose your Protected Health Information to the police or other law enforcement officials as required by law or in compliance with a court order, warrant, subpoena, summons, or other legal process for locating a suspect, fugitive, witness, missing person, or victim of a crime.
We must disclose your Protected Health Information when required to do so by any applicable federal, state or local law.
Under certain circumstances, we may disclose your Protected Health Information in the course of a judicial or administrative proceeding in response to a court order, subpoena, or other lawful process.
Under certain circumstances, we may use or disclose your Protected Health Information for research purposes. All research projects at Ginger.io Medical are subject to review by a committee responsible for ensuring the protection of individual research subjects, appropriate patient authorization, and an adequate plan to safeguard Protect Health Information. In preparation for research, we may review limited Protected Health Information to draft research protocols, to identify prospective research participants, or for similar purposes.
As permitted by HIPAA, we may also disclose your PHI to:
We will ask for your written authorization before using or disclosing your Protected Health Information for any purpose not described above. You may revoke your authorization, in writing, at any time, except for disclosures that the company has already acted upon or are required by law. Ginger.io Medical will never sell or give your identifying information to third-party marketers unless you give us written permission for marketing purposes or sale of your identifying information.
Ginger.io Medical will never share psychotherapy notes unless you give us written permission, or as required by law, health and safety, or a government agency.
You have the following rights with respect to your Protected Health Information. To exercise any of these rights, please contact our Privacy Office using the contact information provided at the end of this Notice.
You, or your authorized or designated personal representative, have the right to inspect or copy the Protected Health Information maintained by us. You must submit a written request to the privacy office to inspect and/or copy your health information records.
You have the right to request that we communicate with you about your Protected Health Information by alternative means or to an alternative address, email, or phone number. Your request must be in writing and must specify the alternative means or location.
If you believe the Protected Health Information we maintain about you contains an error, you may request that we correct or update your information. Your request must be in writing and must explain why the information should be corrected or updated. We may deny your request under certain circumstances and provide a written explanation.
You may request a list, or accounting, of certain disclosures of your Protected Health Information made by us or our business associates for purposes other than treatment, payment, healthcare operations and certain other activities. The request must be in writing and state a time period, which may not be longer than the prior six years.
You have the right to request restrictions on our use and disclosure of your Protected Health Information. While we will consider all requests for additional restrictions carefully, we are not required to agree to a requested restriction except for Payment or Operations restrictions where payment has been made "out-of-pocket" and "paid-in-full."
Upon request, you may obtain a paper or electronic copy of this Notice.
We are required to notify you following the discovery a breach of your unsecured Protected Health Information, unless there is a demonstration, based on a risk assessment, that there is a "low probability" that the Protected Health Information has been compromised. You will be notified in a timely fashion, no later than 60 days after discovery of the breach.
If you have questions or concerns about our privacy practices or would like a more detailed explanation about your privacy rights, please contact our Privacy Office using the contact information below.
If you believe that we may have violated your privacy rights, you may submit a complaint to our Privacy Office. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request. Ginger.io Medical will not take retaliatory action against you and you will not be penalized in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We will promptly post any changes to this Notice on our website or otherwise provide them to you.
When communicating with us regarding this Notice, our privacy practices, or your privacy rights, please contact the Privacy Office using the following contact information:
Attn: Privacy Officer
116 New Montgomery Street, 5th Floor
San Francisco, CA 94105